Please Limit Calls to:
Monday through Friday
7 AM-4 PM PST.
Frequently Asked Questions
We are committed to protecting your privacy at all times. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. While we at ColourArte cannot guarantee complete security on stored information, we have installed and applied our encrypted pages to minimize the chance of compromised information.
When you become a ColourArte member, we ask you to fill out a form that sets forth your name, address and e-mail address, as well as some demographic information such as gender and date of birth. ColourArte will not share this data, period. Your name and address information is used solely to process orders unless you give your prior written consent to the contrary. Without your consent, this information will never be sold, given, rented or traded to others for purposes other than order fulfillment. Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and that in fact you are paying with your own credit card.
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to determine where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.
All ColourArte employees take the security of your personal information very seriously. All employees learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis. We have also installed and implied our site with a 128 bit encryption SSL.All ColourArte employees take the security of your personal information very seriously. All employees learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis. We have also installed and implied our site with a 128 bit encryption SSL.
After becoming an ColourArte subscriber you may correct/update your personal information by clicking on the ‘My Account’ link at the top of any page, entering your ID, password and birth date when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the ‘My Account’ section, or the ‘Contact Us’ section.
From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or to forward promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as your winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from ColourArte.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law, when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.
Periodically, contests are run on our site. Sometimes contests are sponsored by our customers. To enter these contests you need only to enter your ID and password and your guess. At the time of entry, you may decide if you wish to have your first name and state posted on our site if you are the winner. Winner’s names are NEVER shared with our customers without their consent.
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
When you use and access the Service, we may place a number of cookies files in your web browser.
- To enable certain functions of the ServiceWe use both session and persistent cookies on the Service and we use different types of cookies to run the Service:Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
- For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
- For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
- For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
- For the Safari web browser, please visit this page from Apple: https://support.apple.com/kb/PH21411?locale=en_US
- For any other web browser, please visit your web browser’s official web pages.
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